Inspections and Investigations

The word investigation has many meanings, but we are interested only in one of them, viz., investigation. The word is derived from the Latin verb imaginary meaning “to fancy, to fancy.” In its modern sense, the word is used to mean “a search for evidence.” This may be an easy interpretation, but the etymology shows that the word was introduced as “intuition” and “spontaneous knowledge.” Therefore, it must be admitted that the meaning of investigation includes both subjective and objective knowledge.

The investigators then proceed in their investigations framework. They begin by getting a description of the place, circumstances, and persons involved. Then they try to collect witnesses who can corroborate their findings, or cross-examine any witnesses who dispute their statements. This is done after consulting their risk profile, which is a written statement of the main risks arising from the proposed operations and the possible response to these risks. This framework is to be combined with the risk control measures necessary for operating in an appropriate and safe environment, and the use of protective equipment such as eye protection and safety gear.

In addition to this, some organizations conduct internal investigations within their premises. If there are employees of the organization who are willing to speak, they are interviewed by the complainants or by investigators. However, in certain instances, internal investigations cannot be carried out because of insufficient resources. Then these cases require external investigators to conduct interviews and provide reports based on the resources available. It is important to integrate complaints handling with an organizational investigations program, since the complaints process itself is an essential part of the complaints handling and resolution process.